By Coach Manny A.
The concept of providing the best service to clients in the fitness industry involves more than just offering a solution that is better than what they were previously doing. It requires taking an individualized approach to fitness and asking the right questions to tailor the service to meet the unique needs of each client. A one-size-fits-all approach is not effective because every client has distinct limitations, goals, and preferences. Although most coaches may think they are doing their best to serve their clients, the truth is that they do not always fully understand what this concept entails. To truly serve our clients to the best of our ability, we must ask ourselves tough and uncomfortable questions. Are the services we are providing consistent with the promises we make to our clients? Do our actions align with our words? Only by asking these difficult questions and making honest assessments can we ensure that we are truly serving our clients to the best of our ability.
For example, group fitness classes can be life-changing for some clients, but it may not be the best solution for everyone. Grandma may be too intimidated to start group fitness, or she may have limitations that make it difficult to participate. In these cases, it is important to provide an alternative solution that is more suited to her needs, such as one-on-one coaching or a specialized program that targets her limitations.
To truly serve clients to the best of our ability, it is essential to have expert level coaching and a great atmosphere that motivates and encourages clients. However, if the service that we are currently providing is not consistent with our words, we must re-evaluate our approach and be willing to make changes to better serve our clients.
At NECF, we prioritize personalizing the fitness journey for each client right from the very start. We believe that helping people take back control of their health starts with having a simple conversation. If you know someone who needs to have a conversation, let us reach out to them. Our mission is to best serve our clients by providing individualized solutions that fit their unique needs and help them achieve their health and fitness goals.